Warranty

Hisense Warranty in Kenya

2-Year Warranty on Hisense Products

At ShopHisense.co.ke, we are committed to providing our customers with quality Hisense products and dependable after-sales support.

All eligible Hisense products purchased from ShopHisense.co.ke come with a 2-year warranty, giving you peace of mind after your purchase.

 

What Does the 2-Year Warranty Cover?

The warranty covers manufacturing defects and faults that occur during normal and intended use of the product within the applicable 2-year warranty period.

If your Hisense product develops a covered fault during the warranty period, our customer support team can guide you through the warranty claim process.

Warranty Period

The warranty period is 2 years from the date of purchase, unless otherwise stated for a specific product.

We recommend keeping your purchase receipt, invoice or order details as proof of purchase when making a warranty claim.

What Is Not Covered?

The warranty generally does not cover damage resulting from:

  • Accidental damage or physical impact
  • Improper use or misuse
  • Incorrect installation or installation not carried out according to the manufacturer’s requirements
  • Electrical damage caused by unsuitable power supply or electrical faults
  • Damage caused by unauthorized repairs or modifications
  • Normal wear and tear
  • Damage caused by negligence
  • Cosmetic damage that does not affect the product’s operation

Specific warranty exclusions may vary depending on the product and manufacturer’s warranty terms.

How to Make a Warranty Claim

If you experience a problem with your Hisense product during the warranty period:

  1. Contact our customer support team and provide your order or purchase details.
  2. Describe the problem and, where necessary, provide photos or videos showing the issue.
  3. Our team will advise you on the next steps for inspection or warranty assessment.
  4. If the fault is confirmed to be covered under warranty, the appropriate warranty service will be arranged.

Keep Your Proof of Purchase

Please retain your receipt, invoice or order confirmation after purchasing your Hisense product. Proof of purchase may be required when processing a warranty claim.

Shop Hisense With Confidence

When you shop at ShopHisense.co.ke, you can purchase your Hisense products with the added peace of mind of a 2-year warranty on eligible products.

For any questions regarding warranty coverage, claims or after-sales support, please contact our customer service team.