Shipping & Delivery

At ShopHisense.co.ke, we make it convenient for customers across Kenya to order Hisense electronics and home appliances online. We offer reliable delivery options designed to get your order to you safely and conveniently.

Delivery Across Kenya

We deliver Hisense products across Kenya, including Nairobi and other major towns and counties.

Delivery times depend on your location, product availability and the size or nature of your order.

Nairobi Deliveries

Orders within Nairobi are generally delivered within 1–2 hrs, subject to product availability and order confirmation.

For urgent orders, please contact our customer support team before placing your order to confirm the earliest available delivery time.

Deliveries Outside Nairobi

For customers outside Nairobi, delivery is generally completed within 24hrs, depending on the destination and courier or transport arrangements.

Remote locations may require additional delivery time.

Delivery Charges

Delivery charges depend on:

• Your delivery location

• Size and weight of the product

• Number of products ordered

• Delivery method

• Distance from Nairobi

The applicable delivery fee will be communicated or confirmed when processing your order.

For some products or locations, delivery may be available at a special rate or free of charge, depending on the current offer.

Order Processing

Once you place an order, our team may contact you to:

1. Confirm your order and delivery details.

2. Confirm product availability.

3. Confirm the delivery location.

4. Confirm the applicable delivery charges.

5. Arrange dispatch and delivery.

Orders are processed during our normal business hours. Orders placed outside business hours may be processed on the next business day.

Delivery of Large Appliances and TVs

Large products such as Hisense TVs, refrigerators, washing machines, cookers and other major appliances require careful handling during transportation.

We take reasonable precautions to ensure products are delivered safely. Customers should ensure that the delivery location is accessible and that there is sufficient space to receive the product.

For very large TVs and appliances, customers should also consider access through doors, staircases, lifts and other entry points before ordering.

Inspect Your Order Upon Delivery

We recommend checking your package when it is delivered.

Before accepting the product, where possible:

• Check that the packaging is in good condition.

• Confirm that you have received the correct product.

• Check for visible signs of physical damage.

• Confirm that the model matches your order.

If you notice significant physical damage or a delivery issue, notify the delivery team and contact us as soon as possible.

Delivery Delays

While we aim to meet the stated delivery times, delays can occasionally occur due to factors such as:

• Traffic and road conditions

• Weather

• Courier delays

• Remote delivery locations

• High order volumes

• Product availability

• Circumstances beyond our control

If there is a significant delay affecting your order, our team will communicate with you where possible.

Order Changes and Delivery Information

Please provide accurate delivery information when placing your order, including your:

• Full name

• Phone number

• Delivery location

• Town or county

• Preferred delivery instructions where applicable

Incorrect or incomplete delivery information may result in delays or additional delivery arrangements.

Shop Hisense Online in Kenya

Order your Hisense electronics and appliances conveniently from ShopHisense.co.ke and have your purchase delivered to your location in Kenya.

For questions about delivery charges, availability or delivery times for a specific product, contact our customer support team before placing your order.