Terms & Conditions
Last Updated: September 2026
Welcome to ShopHisense.co.ke. These Terms & Conditions govern your use of our website and the purchase of products from our online store.
By accessing or using ShopHisense.co.ke, browsing our products or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. About Us
ShopHisense.co.ke is an online store offering Hisense electronics, appliances and related products to customers in Kenya.
For customer support and enquiries:
ShopHisense.co.ke / Overtech Marketplace
Phone: 0717 885 885
Location: Norwich Union House, Mama Ngina Street, 4th Floor, Office 13, CBD, Nairobi, Kenya2. Website Use
You agree to use ShopHisense.co.ke only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorised access to our website or systems.
Interfere with the security or operation of the website.
Copy, reproduce or commercially exploit website content without permission.
Provide false or misleading information when placing an order.
Use automated systems in a way that negatively affects website performance.
We reserve the right to restrict or terminate access to the website where we reasonably believe these terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on ShopHisense.co.ke are accurate and up to date.
However:
Product images may differ slightly from the actual product due to photography, lighting or screen settings.
Product specifications may change due to manufacturer updates.
Features may vary between different models or product versions.
Availability may change without prior notice.
Customers are encouraged to review the product specifications carefully before placing an order.
4. Product Availability
Adding a product to your shopping cart does not necessarily guarantee that the product will remain available until checkout or delivery.
Orders are subject to product availability.
If a product becomes unavailable after an order has been placed, we may contact you to discuss available alternatives or arrange an appropriate refund where applicable.
5. Prices
All prices displayed on ShopHisense.co.ke are in Kenyan Shillings (KES) unless otherwise stated.
We reserve the right to change product prices at any time without prior notice.
A price change will not affect an order that has already been confirmed by us, except where an obvious pricing error has occurred.
6. Pricing Errors
While we make every effort to ensure that prices displayed on our website are accurate, errors may occasionally occur.
If a product has been listed at an obviously incorrect price, we reserve the right to cancel the affected order and notify the customer.
Where payment has already been made for an order cancelled due to a genuine pricing error, the amount paid will be refunded.
7. Placing an Order
When you place an order through ShopHisense.co.ke, you are making a request to purchase the selected products.
An order is subject to confirmation by our team based on product availability, pricing and delivery information.
We may contact you by phone or other available communication channels to confirm your order before dispatch.
8. Order Cancellation
We may cancel an order where:
The product is unavailable.
There is an obvious pricing or product information error.
We are unable to verify the order.
The delivery information provided is incomplete or incorrect.
We reasonably suspect fraudulent activity.
Circumstances beyond our reasonable control prevent fulfilment.
If an order has already been paid for and is cancelled by us for an applicable reason, we will communicate the available refund arrangements.
9. Payment
We may provide different payment options depending on the product, location and order.
Available payment methods may include:
M-Pesa
Cash on delivery where available
Bank transfer
Other payment methods displayed or communicated during the ordering process
Orders may require payment before dispatch depending on the applicable payment arrangement.
10. Cash on Delivery
Where Cash on Delivery is available, payment must be made when the order is delivered.
Cash-on-delivery availability may depend on the product, delivery location and order value.
We reserve the right to request advance payment for certain orders or locations.
11. Shipping & Delivery
We deliver products to customers across Kenya.
Delivery times and charges depend on:
Delivery location
Product size and weight
Product availability
Courier or transport arrangements
Current delivery conditions
Estimated delivery times are not guaranteed and may be affected by traffic, weather, courier delays, remote locations or other circumstances beyond our control.
For complete information, please refer to our Shipping & Delivery Policy.
12. Delivery Inspection
Customers are encouraged to inspect their products when they receive them.
Where possible, check:
The product model
Packaging condition
Visible physical damage
Included accessories
That the product corresponds to your order
Any delivery-related issue should be reported as soon as possible and within the applicable 24-hour return period.
13. Returns, Exchanges & Refunds
Eligible products may be returned or exchanged within 24 hours of delivery where the product is faulty, damaged, dysfunctional, not as described or different from the product ordered.
We do not accept returns simply because a customer has changed their mind or wishes to purchase another product elsewhere.
Products returned must comply with the applicable return conditions, including requirements relating to packaging, accessories and product condition.
For full details, please refer to our Returns & Refund Policy.
14. Warranty
Eligible Hisense products purchased from ShopHisense.co.ke come with a 2-year warranty, subject to the applicable warranty terms and conditions.
The warranty covers qualifying manufacturing defects and faults occurring during normal and intended use.
The warranty does not generally cover damage resulting from misuse, accidental damage, unauthorised repairs, improper installation, electrical faults or normal wear and tear.
For full details, please refer to our Warranty Policy.
15. Installation
Certain products, including air conditioners, TVs, cookers and other appliances, may require professional installation.
Customers are responsible for ensuring that the installation environment meets the manufacturer’s requirements unless installation has been separately arranged with us.
Incorrect installation may affect product performance and may affect warranty coverage where the damage results from improper installation.
16. Customer Responsibilities
Customers are responsible for providing accurate information when placing an order, including:
Full name
Valid phone number
Delivery location
Accurate address or location details
Any relevant delivery instructions
Customers should also ensure that the product purchased is suitable for their intended use and that the delivery location can accommodate the product.
For large TVs and appliances, customers should check doorways, staircases, lifts and other access points before ordering.
17. Intellectual Property
All content on ShopHisense.co.ke, including text, graphics, logos, photographs, product descriptions, page layouts and other materials, is protected by applicable intellectual property laws unless otherwise stated.
You may access and use the website for personal or legitimate purchasing purposes.
You may not reproduce, copy, modify, distribute or commercially exploit our website content without prior written permission.
18. Third-Party Services
Our website may use third-party services such as payment providers, delivery companies, analytics services and other technology providers.
These services may have their own terms and privacy policies. We are not responsible for the independent policies or operations of third-party service providers.
19. Website Availability
We aim to keep ShopHisense.co.ke available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or completely free from technical errors.
The website may occasionally be unavailable due to maintenance, updates, technical problems, security issues or circumstances beyond our control.
20. Limitation of Liability
To the extent permitted by applicable law, ShopHisense.co.ke shall not be responsible for indirect or consequential losses arising from the use of our website or delays caused by circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable Kenyan law.
21. Force Majeure
We shall not be liable for delays or failure to fulfil an obligation where the delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, extreme weather, fires, strikes, transport disruptions, government actions, internet or telecommunications failures, supplier disruptions or other unforeseen events.
22. Privacy
Your use of ShopHisense.co.ke is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
23. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, website, services or applicable legal requirements.
Updated terms will be published on this page together with a revised “Last Updated” date.
Your continued use of ShopHisense.co.ke after changes are published constitutes acceptance of the updated terms.
24. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Kenya.
Any disputes arising in connection with these terms shall be handled in accordance with the applicable laws and dispute-resolution procedures of Kenya.
25. Contact Us
If you have any questions regarding these Terms & Conditions, your order, delivery, returns or warranty, please contact us:
ShopHisense.co.ke / Overtech Marketplace
Phone: 0717 885 885
Location: Norwich Union House, Mama Ngina Street, 4th Floor, Office 13, CBD, Nairobi, KenyaShopHisense.co.ke — Your trusted Hisense store in Kenya.
