Privacy Policy
Last Updated: September 2026
At ShopHisense.co.ke, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order or contacting us.
This Privacy Policy explains what information we collect, how we use it, how we protect it and the choices available to you.
1. Information We Collect
When you use ShopHisense.co.ke, we may collect information that you voluntarily provide to us, including:
Full name
Phone number
Email address
Delivery address
Billing information
Order and purchase details
Information provided when contacting customer support
Any other information you voluntarily provide when interacting with us
When you place an order, we collect the information necessary to process and deliver your purchase.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically. This may include:
IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referring website
General website usage information
This information may be collected through cookies, analytics tools and other website technologies.
3. How We Use Your Information
We may use your personal information to:
Process and fulfil your orders
Arrange product delivery
Contact you regarding your order
Provide customer support
Process returns, refunds and warranty claims
Respond to enquiries
Improve our website and services
Prevent fraud, abuse and unauthorised activity
Maintain website security
Send promotional communications where you have consented or where permitted by law
Comply with applicable legal and regulatory requirements
We only use personal information for legitimate business purposes connected to providing and improving our services.
4. Payment Information
Payments may be processed through third-party payment providers or financial institutions.
Where payments are processed by a third-party provider, your payment information may be handled directly by that provider according to its own privacy and security policies.
We do not need to store your full card details on our website when payment is processed securely through an external payment provider.
5. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers where required to operate our business, including:
Delivery and courier companies
Payment service providers
Website hosting and technical service providers
IT, security and maintenance providers
Customer support service providers
Professional advisers where necessary
Government authorities or law-enforcement agencies where required by law
Only information reasonably necessary for the relevant service or legal requirement will be shared.
6. Cookies
ShopHisense.co.ke may use cookies and similar technologies to improve your browsing experience and website functionality.
Cookies may help us:
Keep items in your shopping cart
Remember certain preferences
Improve website performance
Understand how visitors use our website
Improve our products and services
Support relevant advertising and marketing activities where applicable
You can configure your browser to block or delete cookies. However, disabling certain cookies may affect some website functionality, including shopping cart or checkout features.
7. Marketing Communications
If you choose to subscribe to promotional communications, we may use your contact information to send you information about:
New Hisense products
Special offers
Discounts and promotions
New arrivals
Other relevant ShopHisense.co.ke updates
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or contacting us.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Customers should therefore understand that online data transmission carries some inherent risks.
9. How Long We Keep Your Information
We retain personal information for as long as reasonably necessary to:
Complete transactions
Provide customer support
Manage warranty and after-sales services
Maintain business and accounting records
Resolve disputes
Meet legal and regulatory obligations
Protect our legitimate business interests
When information is no longer required, we may securely delete or anonymise it.
10. Your Privacy Rights
Depending on applicable Kenyan data protection laws, you may have rights concerning your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Object to certain uses of your personal information
Withdraw consent where processing is based on consent
Request information about how your personal information is being processed
Some requests may be subject to legal or legitimate business requirements.
11. Children’s Privacy
ShopHisense.co.ke is not intended to knowingly collect personal information from children without appropriate consent.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can take appropriate steps.
12. Third-Party Websites
Our website may contain links to third-party websites, payment providers, social media platforms or other external services.
We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements or privacy practices.
Any changes will be posted on this page together with an updated “Last Updated” date.
14. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
ShopHisense.co.ke / Overtech Marketplace
Phone: 0717 885 885
Location: Norwich Union House, Mama Ngina Street, 4th Floor, Office 13, CBD, Nairobi, Kenya
We will make reasonable efforts to respond to privacy-related requests and enquiries within an appropriate timeframe.
15. Governing Law
This Privacy Policy is intended to operate in accordance with applicable laws and regulations of Kenya, including applicable data protection requirements.
By using ShopHisense.co.ke, you acknowledge that you have read and understood this Privacy Policy.